Last Updated February 23, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
REFUNDS & RENEWALS
All returns must be requested within seven (7) days of the original purchase date. No refund request will be accepted for subsequent subscription renewals that are processed automatically. You are responsible for cancelling your subscription on the My Account page prior to the renewal date.
To return an item, please email customer service at email@example.com and provide 1) the product name and 2) your TradingView™ username that was used to grant permission to the product.
After receiving your email and validation of your purchase of the item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective products, please contact us at the contact details below to arrange a refund or exchange.
A 5% processing fee will be charged for all refunds using PayPal.
A 6% processing fee will be charged for all refunds using Cryptocurrency.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org